TERMS AND CONDITIONS OF BUSINESS

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DEFINITIONS

• “Company” means Premium Signs & Print / Premium Creative.
• “Client” means the person, firm or company placing an order with the Company
• “Goods” means the signs, prints, and other products supplied by the Company to the Client
• “Services” means the design, production, and installation services provided by the Company to the Client

ACCEPTANCE OF TERMS

• By placing an order with the Company, the Client accepts these Terms and Conditions
• The Company reserves the right to change these Terms and Conditions at any time without notice

ORDERS AND QUOTATIONS

• Quotations are valid for 30 days from the date of issue
• Order prices are valid for 6 months from the date of order
• The Company reserves the right to revise prices based on cost factors outside of its control, including inflation, material costs, and other external factors, after 6 months from the date of order

PAYMENT TERMS

• Payment Terms: For all projects, payment is due in full upon receipt of a pro forma invoice.
  For vehicle graphic installation projects, a 50% non-refundable deposit is due before design and manufacturing to cover administration, design, materials and manufacturing costs and the balance is due upon completion of the installation.
• Payment Methods: All payments must be made via bank transfer.
• Release of Goods: The company will not release the vehicle until payment is made in full.
• Photos and Inspections: The company will provide photos of the vehicle to the client to ensure they’re satisfied with the work before making the final payment.

DESIGN AND PROOFING

DESIGN PROOF

• The Company will provide a design proof to the Client for approval
• The design proof will be based on the information provided by the Client

APPROVAL

• The Client is responsible for reviewing the design proof carefully and ensuring that it is accurate and complete
• The Client must notify the Company of any errors or omissions in the design proof
• Once the design proof has been approved by the Client, the Company will not be responsible for any errors or omissions

APPROVAL OF DESIGN PROOF

• By approving the design proof, the Client acknowledges that they have reviewed and accepted the design proof and releases the Company from any liability for errors or omissions
• The Client is responsible for ensuring that the design proof is accurate and complete, and the Company will not be responsible for any errors or omissions

CHANGES TO DESIGN PROOF

• The Client may request changes to the design proof
• The Client is responsible for ensuring that any changes requested are accurate and complete

ADDITIONAL FEES FOR REQUESTS OUTSIDE ORIGINAL BRIEF

• Any requests that are significantly different from the original brief may be subject to additional fees
• The Company will notify the Client of any additional fees required and obtain their approval before proceeding with the changes

APPROVAL OF FINAL DESIGN

• Once the design proof has been approved, the Company will proceed with producing the final design
• The Client is responsible for ensuring that the final design is accurate and complete

LIABILITY

• The Company will not be responsible for any errors or omissions in the final design once the design proof has been approved
• The Client is responsible for ensuring that the final design is accurate and complete

ACKNOWLEDGMENT OF MANUAL PROCESS

• The Company will make every effort to accurately reflect the information provided by the Client in the design proof. However, as a manual process, there is a possibility of human error. The Client acknowledges that it is their responsibility to review the design proof carefully and ensure that it accurately reflects their original request. The Company is not responsible for any errors or omissions in the design proof, and the Client’s failure to review the design proof carefully and notify the Company of any errors or omissions will not be considered a breach of the Company’s obligations under these Terms and Conditions.

COST TO RECTIFY

• If the Client requests changes to the final design, the Company will charge a fee to rectify the changes
• The Client is responsible for paying the fee to rectify the changes

DELIVERY AND INSTALLATION

• The Company will deliver and install the Goods and provide the Services as agreed in the order
• The Company will not be responsible for any delays or failures in delivery or installation caused by circumstances outside its control

RISK AND TITLE

• Risk in the Goods passes to the Client upon delivery
• Title in the Goods remains with the Company until payment is made in full

CANCELLATION OF ORDERS

• The Client may cancel an order by providing written notice to the Company within 14 working days of payment, at which point a refund will be issued, less any labour or material expenses incurred by the Company. Please note that all cancellations must be made within this timeframe, and the Company will not accept cancellations after 14 working days under any circumstances.
• In the event of cancellation, the Company reserves the right to charge a cancellation fee of £45.00 (+ vat) to cover administrative costs.

CANCELLATION OF VEHICLE GRAPHIC INSTALLATION BOOKING

• If the Client cancels a vehicle graphic installation booking with less than 48 hours’ notice or the client does not show for their appointment, the client will be charged a cancellation fee of £150.00 (+ vat). This fee is to compensate the Company for some of the loss of potential earnings from installing a vehicle graphic on another client’s vehicle during the same time slot.

WEATHER-RELATED CANCELLATIONS – VEHICLE GRAPHIC INSTALLATION

• The Company reserves the right to cancel or reschedule vehicle graphic installation bookings due to inclement weather conditions. Although we will provide as much notice as possible, please note that weather conditions can change rapidly, and it may be difficult to provide advance notice of cancellations. The Company will do their best to keep you informed of any changes to your booking, but please be aware that cancellations may occur at short notice. In the event of a cancellation, the Company will do their best to rebook your installation at the next available time slot, subject to availability.

GOVERNING LAW

• These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales
• Any disputes arising from these Terms and Conditions will be resolved through mediation in accordance with the rules of the Centre for Effective Dispute Resolution (CEDR) or, if mediation is not successful, through the courts in England and Wales.

ENTIRE AGREEMENT

• These Terms and Conditions constitute the entire agreement between the parties and supersede all prior agreements and understandings

AMENDMENTS

• The Company reserves the right to amend these Terms and Conditions at any time without notice

By accepting these Terms and Conditions, the Client acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions.